Complaints

1. The Customer has the right to file a complaint regarding the Products or services provided by the Seller.
2. The complaint should include:
 Customer's details,
 description of the objections raised,
 indication of the Order to which it relates,
 expected method of resolution.
3. A complaint can be submitted:
 electronically,
 in writing to the Seller's address.
4. The Seller shall address the complaint without undue delay, no later than 14 days from the date of its receipt, unless the law provides for a different period.
5. If it is necessary to supplement the complaint, the Seller may ask the Customer to provide additional information.

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