PREAMBLE
These Regulations define the rules for using the online store operated by the Seller and the conditions for the sale of Products, digital Products, digital Services, and the provision of mentoring and awareness services. The Seller's aim is to support Clients in personal, professional, and business development by sharing knowledge, experience, and creating an environment conducive to conscious growth. The services offered are educational, developmental, and supportive in nature. Their role is to assist the Client in independently developing competencies, broadening perspectives, and making their own decisions. These Regulations were developed with respect for applicable legal provisions, principles of transparency, and fair trade, considering the nature of the services provided and mutual respect for the rights and obligations of the Parties.
§ 1. Definitions
For the purposes of these Regulations, the following terms shall have the following meanings:
1. Regulations – this document defining the rules for using the Online Store, the conditions for concluding and executing sales contracts for Products and the provision of services offered by the Seller.
2. Seller – Maciej Prósiński conducting business under the name Maciej Prósiński, registered in the Central Register and Information on Business Activity, NIP: 9840156281, REGON: 523757899, Phone No. 694-448-340, address: Waszulki 83, 13-100 Nidzica, being the owner of the online store.
3. Store – the online store operated by the Seller, through which the Client can purchase Products, services, and digital content.
4. Client – a natural person, legal person, or organizational unit with legal capacity using the Store or entering into a contract with the Seller.
5. Consumer – a natural person performing a legal act not directly related to their business or professional activity, as well as an entrepreneur exercising the rights granted to consumers under applicable legal provisions.
6. Entrepreneur – a Client making a purchase in connection with their business activity, who does not exercise the rights granted to Consumers.
7. Agreement – a sales agreement for a Product, an agreement for the provision of Services, or another agreement concluded between the Seller and the Client through the Store or using means of distance communication.
8. Order – the Client's declaration of intent aimed at concluding an agreement regarding the selected Product or service.
9. Client Account – an individual user panel created in the Store, allowing for placing orders, accessing purchased Products, and viewing transaction history.
10. Product – any goods, services, digital content, or digital services offered by the Seller through the Store.
11. Digital Product – data or materials provided in digital form, in particular online courses, recordings, PDF files, workbooks, webinars, audio materials, video materials, and other electronic content.
12. Digital Service – a service provided electronically allowing the Client to use digital content or functionalities provided by the Seller.
13. Online Materials – all educational and developmental materials provided to the Client as part of the purchased Product, regardless of their form.
14. Mentoring – a developmental service aimed at supporting the Client in personal, professional, or business development by sharing knowledge, experience, asking questions, supporting the analysis process, and developing the Client's awareness. Mentoring does not constitute legal, tax, financial, medical advice, or psychotherapy.
15. Awareness Work – activities supporting personal development, changing perception, building self-awareness, and developing the Client's emotional and mental competencies, conducted using methods indicated by the Mentor.
16. Session – an individual meeting between the Client and the Mentor conducted in a 1:1 format, taking place in person or using means of distance communication (in particular via online platforms or messengers), during which mentoring and/or awareness work is provided.
17. Mentor – a person designated by the Seller to perform mentoring or awareness services.
18. Session Package – a specified number of Sessions covered by one agreement, executed within the period indicated in the Product description and according to the provisions of these Regulations.
17. Mentor – osoba wyznaczona przez Sprzedającego do realizacji usług mentoringowych lub świadomościowych.
18. Pakiet Sesji – określona liczba Sesji objęta jedną umową, realizowana w okresie wskazanym w opisie Produktu oraz zgodnie z postanowieniami niniejszego Regulaminu.
19. Commencement of Mentoring Services - the moment of making Online Materials available, granting access to the group, platform, links, access data, or the start of the Mentor's readiness period - depending on which event occurs first.
20. Business Day - any day from Monday to Friday excluding statutory holidays.
21. Force Majeure - an external event that is unpredictable and unavoidable despite due diligence, particularly natural disasters, wars, epidemics, failures of telecommunication infrastructure, decisions of public administration bodies, or other extraordinary circumstances preventing the execution of the Agreement.
§ 2. General Provisions
1. The Regulations define the rules for using the Store, the conditions for concluding sales contracts for Products, and for providing mentoring, awareness, digital services, and delivering digital content.
2. Before placing an Order, the Client is obliged to familiarize themselves with the content of the Regulations. Placing an Order means acceptance of its provisions.
3. Through the Store, the Seller offers in particular:
physical products,
digital products,
digital services,
individual mentoring,
group mentoring,
awareness services,
online courses,
trainings,
workshops,
development programs,
stationary and online events,
other educational, developmental, or mentoring products and services.
4. The information posted in the Store, particularly product descriptions, prices, and promotional materials, constitutes an invitation to conclude a contract within the meaning of the Civil Code.
5. The Seller makes every effort to ensure that the information published in the Store is current, complete, and accurate.
6. Using the Store requires:
access to the Internet,
an active email address,
a device enabling Internet access,
an up-to-date web browser,
in the case of selected Products - using the platforms indicated in the Product description.
7. The Seller may carry out technical work, maintenance, and updates of the Store, which may cause temporary limitations in service availability.
8. The Client agrees to use the Store in accordance with applicable laws, principles of social coexistence, and good customs.
9. It is prohibited to provide unlawful content that infringes the rights of third parties or may disrupt the functioning of the Store.
10. In matters not regulated by the Regulations, the relevant provisions of Polish law, particularly the Civil Code and the Consumer Rights Act, shall apply.
§ 3. Using the Store and Concluding Agreements
1. General Provisions
1. The Store enables Clients to purchase physical Products, digital Products, digital services, and mentoring and awareness services offered by the Seller.
2. The information published on the Store's website, particularly product descriptions, their prices, scope of services, and delivery times, constitutes an invitation to conclude a contract within the meaning of the Civil Code.
3. All prices presented in the Store are gross prices and include applicable taxes unless explicitly stated otherwise.
4. The Seller reserves the right to make changes to the offer, prices, and scope of services provided. These changes do not affect contracts concluded before their entry into force.
2. Client Account
1. Placing an Order may require creating a Client Account.
2. Registration of the Account is free of charge.
3. The Client agrees to provide data that is accurate and true.
4. The Client is responsible for maintaining the confidentiality of the data that allows logging into the Account.
5. Sharing the Account with third parties is prohibited.
6. The Seller may block the Client's Account in the event of:
breaching the Regulations,
providing false data,
using the Store in a manner contrary to the law,
violating copyright or personal rights of others.
3. Conclusion of the Agreement
1. The Agreement is concluded upon the effective placement of the Order and its confirmation by the Seller.
2. Confirmation of the conclusion of the Agreement is sent to the email address provided by the Client.
3. In the case of digital Products or services provided electronically, execution may begin before the expiration of the withdrawal period only after obtaining the required consents from the Client.
4. The Seller may refuse to conclude the Agreement in justified cases, in
4. Sprzedający może odmówić zawarcia Umowy w uzasadnionych przypadkach, w
especially when the provision of the service would be impossible or would contradict the provisions of the law.
§ 4. Products and Services
1. The Seller offers in particular:
physical products,
digital products,
online courses,
training,
workshops,
in-person events,
online events,
individual mentoring,
group mentoring,
mentoring programs,
awareness services.
2. The scope of each Product is defined in its description posted in the Store.
3. In case of discrepancies between the Product description and the Client's expectations, the description on the Store's page at the time of purchase remains binding.
4. The Seller may provide part of the Products through external online platforms, messengers, or dedicated training systems.
5. The Client is obliged to have the technical means to use the selected platform.
§ 5. Provision of mentoring and awareness services
1. Nature of the services
1. The Seller provides mentoring, awareness, and educational services aimed at supporting the Client in their personal, professional, and business development.
2. The services provided are developmental, educational, and supportive in nature. Their aim is in particular:
a) developing self-awareness,
b) broadening perspective,
c) supporting the independent decision-making process,
d) developing personal, professional, and business competencies,
e) supporting the Client in developing their own solutions.
3. Mentoring is based on partnership, voluntariness, and mutual trust of the Parties.
4. The Seller and the Mentor undertake to perform the services with due diligence, in accordance with the nature of the services provided, and based on their knowledge and experience.
5. The form of service provision is defined in the Product description or agreed individually with the Client.
6. Mentoring does not constitute:
psychotherapy,
psychological assistance,
treatment,
medical diagnosis,
legal advice,
tax advice,
investment advice,
financial advice.
7. In case of problems requiring specialist assistance, the Client should seek help from appropriate specialists with the required qualifications.
2. Rules for providing services
1. Services may be provided:
in-person,
online,
by phone,
using online messengers,
by using other means of remote communication.
2. The form of providing each service is defined in the Product description or agreed individually with the Client.
3. The Seller may use the assistance of other Mentors or cooperating specialists with appropriate qualifications.
3. Nature of cooperation
1. The relationship between the Mentor and the Client is based on partnership, mutual respect, and voluntariness.
2. The Mentor supports the Client's development process by:
asking questions,
sharing knowledge,
conveying experiences,
proposing exercises,
recommending developmental tools.
3. The Mentor does not perform tasks for the Client.
4. The Mentor does not make decisions on behalf of the Client.
5. The Mentor does not guarantee achieving specific results.
6. Each Client bears full responsibility for how they use the acquired knowledge.
7. The Mentor does not provide services consisting of presenting ready-made solutions guaranteeing achieving specific results.
§ 6. Mentoring sessions
1. Sessions take place according to the schedule established by the Parties.
2. Each Session constitutes a separate service provided as part of the purchased Service or Session Package.
3. The Client is obliged to participate punctually in the Sessions.
4. The Client's delay does not extend the duration of the Session. 5. The Client's absence without prior cancellation of the Session in accordance with the Regulations results in the Session being considered completed.
6. The date of the Session may be changed by either Party no later than 48 hours before the planned start time, unless the Parties agree otherwise.
7. In case of technical problems preventing the conduct of the Session online due to reasons attributable to the Seller, a new date for the provision of the Service will be established.
8. The Seller is not responsible for the inability to participate in the Session due to technical problems on the Client's side, particularly related to lack of Internet access, device failure, software issues, or improper preparation of the workspace for participating in the Session.
9. The Client agrees to provide conditions that allow for a calm and uninterrupted participation in the Session and to maintain the confidentiality of the meeting's proceedings.
§ 7. Rights and Obligations of the Parties
1. Obligations of the Seller
1. The Seller commits to providing services with due diligence, in accordance with the nature of the services offered and applicable legal regulations.
2. The Seller ensures the delivery of services by itself or by a designated Mentor with the appropriate experience, knowledge, and competencies necessary to conduct the specific type of services.
3. The Seller commits to maintaining the confidentiality of information provided by the Client, subject to cases arising from applicable legal regulations.
4. The Seller exercises due diligence to ensure that services are delivered on time and in accordance with the description provided in the Store.
2. Obligations of the Client
1. The Client commits to actively participating in the mentoring process.
2. The Client acknowledges that achieving the desired results requires personal involvement, systematic work, and independent implementation of the developed solutions.
3. The Client commits to providing information that is accurate and relevant to the execution of the services.
4. The Client commits to using the materials and tools provided by the Seller solely for personal use, in accordance with their intended purpose.
5. The Client commits to respecting the Mentor's time, participating in Sessions on time, and adhering to the cooperation principles specified in the Regulations.
§ 8. Nature of Mentoring Services and Scope of Responsibility
1. Nature of the Services
1. The mentoring and awareness services provided by the Seller are educational, developmental, and supportive in nature.
2. Their aim is to support the Client in personal, professional, or business development by enhancing awareness, broadening perspectives, strengthening competencies, and supporting the independent decision-making process.
3. The services provided by the Seller do not guarantee the achievement of specific results or success in personal, professional, or business life.
2. Independence of the Client's Decisions
1. The Client acknowledges that all decisions regarding their personal life, business activities, finances, relationships, health, or other areas of life are made independently and at their own risk.
2. Neither the Seller nor the Mentor makes business, professional, financial, personal, or any other decisions on behalf of the Client that could have legal or factual consequences.
3. The role of the Mentor is to support the development process, ask questions, share knowledge and experience, and assist the Client in independently developing solutions.
3. No Ready Solutions
1. The Mentor does not provide services involving making decisions for the Client or presenting ready-made solutions that would guarantee achieving a specific result.
2. Any suggestions, recommendations, examples, or tools provided during the Session are solely supportive and educational.
3. The final way of utilizing the information provided remains the sole decision of the Client.
4. Responsibility
1. The Seller is responsible only for the proper execution of the service in accordance with the concluded Agreement.
2. The Seller is not responsible for:
a) decisions made by the Client before, during, or after the collaboration;
b) consequences of actions or omissions by the Client;
c) results achieved or not achieved by the Client;
d) lost benefits, expected profits, or the Client's expectations regarding the effects of cooperation;
e) actions of third parties whose services the Client uses independently of the Seller's cooperation.
3. The Client acknowledges that the effects of mentoring depend on many factors, particularly their involvement, consistency, openness to development, life situation, and circumstances beyond the Seller's control.
4. No statements by the Mentor may be interpreted as a guarantee of achieving specific effects or success.
§ 9. Confidentiality
1. The Parties commit to maintaining the confidentiality of all information obtained during the collaboration that is not publicly available.
2. The obligation to maintain confidentiality includes, in particular:
information concerning the Client's private life,
information concerning the Client's business activities,
business strategies,
financial data,
materials provided during the Session,
notes, exercises, and studies prepared for the purpose of collaboration.
3. The confidentiality obligation applies both during the cooperation and after its termination.
4. The provisions of this paragraph do not exclude obligations arising from legal regulations.
§ 10. Recording of Sessions
1. Mentoring sessions may not be recorded, captured, or transmitted by
the Client without prior, explicit consent from the Seller.
2. The prohibition includes, in particular, audio recordings, video recordings, screenshots, and capturing
content using artificial intelligence-based tools.
3. If the Seller gives consent, the recording may only be used for the Client's own purposes, unless the parties agree otherwise in writing or in a documented form.
4. The Seller may refuse consent to record the Session without providing a reason.
§ 11. Booking, changing, and canceling Sessions
1. Booking a date
1. The dates for Sessions are determined individually between the Client and the Seller or the Mentor, taking into account availability.
2. Booking a date occurs after purchasing the service or according to the schedule resulting from the purchased Package.
3. The Seller makes efforts to propose dates that allow for the smooth execution of purchased services, but does not guarantee the availability of specific days or hours indicated by the Client.
2. Changing the date
1. The Client can change the date of the Session without additional fees, provided that this need is reported no later than 48 hours before the planned start of the Session.
2. In the event of a date change being reported after the specified deadline, the Seller may:
consider the Session as completed,
set a new date for an additional fee specified in the current price list,
waive the imposition of consequences if the circumstances justify such a solution.
3. The method of settlement is determined by the Seller, taking into account the circumstances of the specific case.
3. Cancellation of the Session by the Seller
1. In the event of the need to cancel a Session for reasons attributable to the Seller, a new date for execution will be proposed to the Client.
2. Cancellation of the Session by the Seller does not result in the loss of the Client's right to utilize the purchased service.
3. The Seller is not responsible for costs incurred by the Client in
connection with the planned participation in the Session, unless such an obligation arises from mandatory legal regulations.
§ 12. Session Packages
1. Purchasing a Package entitles the Client to use the number of Sessions indicated in the description of the specific Product.
2. The Package is personal and, in principle, cannot be transferred to another person without the prior consent of the Seller.
3. The Client is obliged to use the Package within the following deadlines:
Monthly Package – within 2 months from the date of commencement of execution;
Three-Month Package – within 5 months;
Six-Month Package – within 8 months;
Annual Package – within 14 months.
4. After the specified deadlines, unused Sessions expire and are not subject to refund or exchange for other services, subject to mandatory legal regulations.
4. In the event of Force Majeure or other exceptional circumstances beyond the control of the Parties, the validity period of the Package may be extended based on individual arrangements.
5. The decision to extend the deadline considers the nature of the circumstances, the length of the obstacle, and the possibility of further execution of the mentoring process.
6. The Seller may agree to transfer unused Sessions to the next Package or to settle them in another way if special circumstances warrant it. Such consent is discretionary and requires individual agreement.
7. In the event of prolonged lack of contact with the Client, lasting at least 60 days from the last attempt to schedule a Session by the Seller, the Seller may consider that the Client has resigned from further execution of the Package, while maintaining the validity periods specified in the Regulations.
§ 13. Client's Declarations
1. The Client declares that they are entering into cooperation voluntarily and knowingly.
2. The Client confirms that they understand the nature of mentoring and awareness services and accept that their results primarily depend on their commitment.
3. The Client acknowledges that:
The Mentor does not make decisions for the Client;
The Mentor is not responsible for the Client's decisions;
The Mentor does not guarantee the achievement of specific outcomes;
the services do not replace psychotherapy or treatment.
4. The Client agrees to inform the Mentor of any circumstances that may significantly affect the course of cooperation.
5. If the Client's mental or physical health requires specialized medical or therapeutic support, the Client agrees to seek help from the appropriate specialists.
6. The Seller may refuse to start or continue cooperation if they believe that the nature of the problems reported by the Client exceeds the scope of the mentoring or awareness services provided.
§ 14. Principles of Cooperation
1. The parties agree to mutually respect each other's rights, time, and dignity.
2. The Client agrees to:
attend Sessions punctually;
carry out agreed actions between Sessions, if they are part of the mentoring process;
communicate circumstances that may affect the course of cooperation.
3. It is prohibited to direct offensive, aggressive behaviors towards the Mentor, infringe personal rights, or hinder the proper execution of services.
4. In the case of gross violation of the principles of cooperation, the Seller may terminate the Agreement with immediate effect.
5. If the Agreement is terminated for reasons attributable to the Client, the Seller may refuse to refund the payment for the unused part of the service, in accordance with applicable legal provisions.
§ 15. Copyright and Use of Materials
1. Protection of Materials
1. All materials provided to the Client by the Seller, regardless of their form, in particular:
audio and video recordings,
online courses,
workbooks,
exercises,
presentations,
documents,
training materials,
graphics,
texts,
webinar recordings,
documents prepared during Sessions,
constitute works within the meaning of the Copyright and Related Rights Act and are subject to legal protection.
2. All intellectual property rights to the materials belong to the Seller or entities with which the Seller has entered into appropriate agreements.
2. License
1. Upon the provision of the Product, the Client receives a non-exclusive, non-transferable license to use the materials solely for their personal use.
2. The license does not authorize:
reselling,
distributing,
publishing,
copying,
modifying,
sharing with third parties,
using the materials in training or commercial activities without prior written consent from the Seller.
3. It is prohibited to remove authorial markings, trademarks, logos, and copyright information.
4. Violation of the provisions of this paragraph may result in claims as provided by law.
§ 16. Complaints
1. The Client has the right to file a complaint regarding the Products or services provided by the Seller.
2. A complaint should include:
Client's details,
a description of the reported objections,
indication of the Order to which it pertains,
the expected method of resolution.
3. Complaints can be submitted:
electronically,
in writing to the Seller's address.
4. The Seller will consider the complaint without undue delay, no later than 14 days from the date of receipt, unless the law provides for a different period.
5. If it is necessary to supplement the complaint, the Seller may request the Client to provide additional information.
§ 17. Withdrawal from the Agreement and Loss of Right to Withdraw from the Agreement
1. Right to Withdraw from the Agreement
1. The provisions of this paragraph apply only to Clients who are Consumers and Entrepreneurs using the rights granted to Consumers, unless mandatory legal provisions state otherwise.
2. A Client who is a Consumer or Entrepreneur on Consumer rights has the right to withdraw from a distance Agreement, without giving a reason, within 14 (fourteen) days from the date of its conclusion or from the date of taking possession of the Product – in cases provided for by law.
3. To meet the deadline referred to in paragraph 1, it is sufficient to submit a declaration of withdrawal from the Agreement to the Seller before its expiry.
4. The declaration of withdrawal from the Agreement may be submitted:
a) in writing to the Seller's registered office address;
b) electronically to the email address:kontakt@maciejprosinski.pl
5. The Client may use thetemplate for the withdrawal form which constitutes Appendix No. 1 to the Regulations, but this is not mandatory.
6. In the event of a successful withdrawal from the Agreement, it is deemed not concluded, and the Parties are obliged to return the received benefits in accordance with applicable legal provisions.
2. Refunds
1. The Seller will refund the Client all payments received from them, including the costs of delivering the Product, if their return results from applicable legal provisions.
2. The refund will be made without undue delay, no later than within 14 (fourteen) days from the date of receiving the declaration of withdrawal from the Agreement, subject to cases provided for by law.
3. The refund will be made using the same payment method as used by the Client, unless the Client consents to a different method of return that does not incur any costs for them.
3. Exclusion of the right to withdraw from the Agreement
The right to withdraw from the Agreement does not apply in cases specified in applicable legal provisions, particularly regarding Agreements:
1. for the provision of services, if the Service Provider has fully performed the service with the express and prior consent of the Client, who was informed before the service started that after the service is performed, they will lose the right to withdraw from the Agreement;
2. for the supply of digital content not supplied on a tangible medium, if the performance of the service has begun with the express and prior consent of the Client before the withdrawal period expires and after informing the Client of the loss of the right to withdraw from the Agreement;
3. whose subject is a Product made according to the Client's specifications or serving to meet their individualized needs;
4. concerning events, training, workshops, webinars, or other services related to recreational, educational, or developmental activities, if the Agreement specifies a specific day or period for their execution, provided that the exclusion of the right to withdraw results from applicable legal provisions.
4. Waiver of the right to withdraw from the Agreement
1. The Client purchasing a digital Service, digital Product, Mentoring Session, Session Package, or another Service provided electronically may consent to the commencement of the performance before the withdrawal period expires.
2. The consent referred to in paragraph 1 is given by checking the appropriate checkbox when placing the Order or in another way that allows for the Client's declaration to be recorded.
3. By submitting the declaration referred to in paragraph 2, the Client confirms that:
a) they request the commencement of the performance before the withdrawal period expires;
b) they have been informed of the legal consequences of their consent;
c) they acknowledge that after the commencement of the performance or delivery of digital content – in cases provided for by law – they will lose the right to withdraw from the Agreement.
4. In the event of the commencement of the Service performance before the withdrawal period expires, the Client who subsequently effectively withdraws from the Agreement is obliged to pay for the benefits provided up to the moment of withdrawal, if such an obligation arises from legal provisions.
5. Mentoring Sessions and Session Packages
1. If the first Mentoring Session or the first Session carried out as part of the purchased Package takes place before the expiry of the 14-day withdrawal period at the express request of the Client, the provisions of paragraph 4 of this section shall apply.
2. In the case of full performance of the Service with the express consent of the Client, after informing them of the loss of the right to withdraw from the Agreement, this right expires in accordance with applicable legal provisions.
3. The commencement of use of the digital Product, gaining access to the training platform, educational materials, or the commencement of the Mentoring Program before the withdrawal period expires occurs only after the Client submits the appropriate declarations required by law.
§ 18. Force Majeure
1. Neither Party shall be liable for non-performance or improper performance of obligations arising from the Agreement if it is caused by Force Majeure.
2. The Party invoking Force Majeure is obliged to inform the other Party about its occurrence and the anticipated impact on the performance of the Agreement.
3. In the event of Force Majeure, the Parties will take actions aimed at agreeing on a new method or deadline for the provision of services.
§19 Personal data protection
1. The administrator of the personal data of Clients is the Seller.
2. Personal data is processed in accordance with the Regulation of the European Parliament and of the Council (EU) 2016/679 (GDPR) and applicable laws.
3. Detailed rules for processing personal data are specified in the Privacy Policy available on the Seller's website.
4. Data is processed solely to the extent necessary for:
the performance of the Agreement,
payment processing,
contacting the Client,
fulfilling legal obligations,
asserting or defending claims,
conducting marketing activities, if the Client has given appropriate consent.
5. The Client has rights resulting from the provisions of GDPR.
§ 20. Final provisions
1. The Regulations are effective from the date of their publication on the Seller's website.
2. The Seller reserves the right to change the Regulations for important reasons, in particular:
changes in legal regulations,
expansion or modification of the scope of services,
organizational changes,
technological changes,
the necessity to adapt the Regulations to case law or guidelines from administrative bodies.
3. For contracts concluded before the entry into force of the new version of the Regulations, the Regulations in force on the date of the conclusion of the Agreement shall apply, unless mandatory legal provisions state otherwise.
4. In matters not regulated by the Regulations, Polish law provisions apply, in particular the Civil Code, the Consumer Rights Act, and the Act on Providing Services by Electronic Means.
5. If any provision of the Regulations is found to be invalid or ineffective, it does not affect the validity of the remaining provisions.
6. The Regulations constitute an integral part of each Agreement concluded between the Seller and the Client.
7. The titles of paragraphs are for organizational purposes only and do not affect the interpretation of the provisions of the Regulations.
8. The Regulations have been drawn up in Polish. In the case of translations being prepared, the binding version remains the Polish version.
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